Refund Policy

Refund Policy

We want you to feel confident trying Citrine.

 

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30-Day Guarantee

You have 30 days from delivery to request a refund.

If you don’t feel a noticeable difference in your skin, hair, or shower experience, you may return the product for a full refund.

 

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Conditions

• Item must be returned

• Customer is responsible for return shipping

• Refunds are processed after inspection

 

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Non-Refundable Items

• Gift cards (if applicable)

 

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Refund Process

To request a refund, contact:

👉 support@the-citrine.com

Include:

• Order number

• Reason for return

 

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Late or Missing Refunds

If you haven’t received a refund:

• Check your bank

• Contact your payment provider